Changelog

We’ve launched two new integrations for Snoooz:

• Shopify

• WooCommerce

Once connected, Snoooz can fetch information about your:

• Customers

• Orders

• Fulfillment status

This allows Snoooz to automatically respond to common ecommerce inquiries, such as order status, customer questions, and fulfillment updates.

Both integrations are currently in beta, and we’d love for you to try them.

You can use them free for 1 month while they are in the beta phase.

If you’d like to participate, just reach out to us and we’ll activate the integrations for your account.

After the beta period ends, these integrations will become paid add-ons

OpenRouter Integration (300+ AI Models)

Snoooz now supports OpenRouter.

This means you can connect and use 300+ AI models to draft or send replies through Snoooz, giving you more flexibility to choose the models that work best for your workflows.

EU Instance Update

Our EU-hosted Snoooz instance is almost out of beta and ready to be used. To make the transition easier, we’ve opened it up for all users, regardless of plan or tier.

If you’d like to switch from the US instance to the EU instance:

1. Sign up here: https://app-eu.snoooz.ai

2. Then reach out to us so we can transfer your license to the EU environment.

Security & Compliance Updates

Snoooz recently completed its annual Google audit, and we’re happy to share that we successfully renewed our CASA Tier 2 certification.

Security and responsible access to your data remain a top priority for us.

We’ve launched a dedicated EU-hosted version of Snoooz for customers who require data to be stored within the European Union.

What’s included:

• All core application data stored in EU multi-region infrastructure

• Backend processing hosted in EU (Belgium region)

• AI generation (Google Gemini) processed via EU endpoint

• Email integrations, OAuth tokens, and metadata stored in the EU

• Secrets and secure configuration stored in EU

Important notes:

• Authentication (Firebase Auth) currently runs on global infrastructure

• System notification emails are currently delivered via our US-based SendGrid account (you may unsubscribe if needed)

• Migration from the standard version to the EU version requires export → new account → import

Availability:

• Enterprise plan customers

• AppSumo Tier 5 and above

If you need EU access or migration support, reach us at help@snoooz.ai.

Check out this article for more information:

https://help.snoooz.ai/en/articles/13900392-snoooz-eu-version-data-residency-in-europe

Document360 Integration

Snoooz now integrates with Document360.

You can import:

• All articles

• Or articles from specific categories

This allows you to train Snoooz directly on your knowledge base, so replies are aligned with your documentation and support content.

💳 New Monthly Plans

We’ve launched two new monthly plans:

• Pro Plan, starting at $15 per month (billed annually)

• Teams Plan, starting at $39 per month (billed annually)

They’re now live inside the app if you’d like to upgrade or switch at any time. If you have any questions, just reply to this email.

🤖 AI Improvements

Over the past week, we received a lot of feedback from you and made several tweaks to our AI model and prompting system.

• Improved draft quality

• Better categorization

• More consistent outputs

Overall, Gemini has been very well received, and drafts are performing much better.

• 🤖 New Base Model (GPT-4 → Gemini)

  We’ve upgraded the base model from GPT-4 to Gemini.

  After several days of internal testing, we consistently saw better overall draft quality with Gemini — clearer responses, better context handling, and more natural tone.

• Full Thread History (Gmail & Outlook) – Drafts now consistently include the complete email thread. There were cases where thread history was missing, which caused the AI to miss context. This has been resolved.

• Reply All (Gmail) – Recipients are now correctly added to CC when using reply-all.

• Reply All (Outlook) – Previously, all users were being added to “To.” That’s now fixed.

• Previous thread was always included in Outlook – Now, it respects the setting on the rule, and can exclude if set that way. It is now fixed.

• Zendesk & Intercom Upgrades – You can now choose which articles to import instead of importing everything by default.

• General stability and performance improvements across the platform.

New Features

1. Reply to Leads from Website Forms

Snoooz can now reply directly to leads coming from website forms.

When someone fills out a form and you receive a notification email, Snoooz can:

• Extract the lead’s name and email

• Draft or send a reply to the lead directly

Perfect for responding faster to inbound leads without manual work, just enable this option on the rule.

2. Improved Rule Testing Experience

Testing rules is now much clearer and more informative.

You can now see:

• Matching category

• Matching reason

• Matching labels

• And additional context around why a rule was triggered

This makes it much easier to debug, refine, and trust your rules.

3. New Rule Conditions: I’m in To / I’m in CC

You can now create rules based on whether:

• You are in the To field

• You are CC’d

This is especially useful for handling FYI emails, internal threads, or messages where you’re not the primary recipient.

4. IMAP Username-Based Connections

Some IMAP/SMTP providers require a username instead of an email address to connect.

Snoooz now fully supports username-based IMAP connections.

🐞 Bug Fixes & Improvements

• “Include previous thread” not working for Outlook — fixed

• Emails from the same sender weren’t being blocked for Outlook users — fixed

• Spam filter updated to prevent drafts for calendar invites

• CC handling bug for IMAP users — fixed

1. BCC Support

You can now add BCC recipients when sending replies, creating drafts, or forwarding emails.

• Example: If you receive a real estate listing and want to forward it automatically to an undisclosed list of contacts, create a rule matching the criteria and add your list to BCC.

2. Nested Labels for Gmail & IMAP

Organize your emails better! When creating a label in Snoooz, use a slash / to create child labels:

• Example: Snoooz/Expenses → “Expenses” becomes a sub-label under “Snoooz” in Gmail automatically

3. Improved “Email Contains Any Of” Rule

We noticed many of you were entering partial email addresses (like intercom or hello) instead of full email addresses.

• Rules now match partial addresses, so your filtering works even if you don’t type the full email address.

Fixes & Stability Improvements

• IMAP & Yahoo Drafts: Drafts now go to your default drafts folder and are fully editable

• Rules saving: Fixed issue where rules weren’t always saved, and modal would close when clicking outside the editor.

• Mailbox settings: Now saved consistently, with an error shown if saving fails.

• AI content filtering: OpenAI moderation filters have been improved — if you still see false positives, please let us know.

• Chrome Extension Updates:

• Fixed login issues with Zoho Australia

• Directly open the UI and rules page from the extension

• See the email of the logged-in account

1. Fixed an issue where replies were sent after moving an exclusion rule to an inclusion rule, even when “don’t respond” was selected

2. Resolved Outlook issues for mailboxes with capital letters in email addresses (e.g. Victoria.Dash@outlook.com)

3. You can now clearly see which provider is connected — Gmail and Outlook logos appear next to mailboxes

4. Analytics logs now show more detailed information

5. Content Security Policy (CSP) errors in the UI have been resolved